Balto + Dakcs = Optimized Communications

Balto, the #1 real-time guidance, coaching, and QA solution for call centers, has successfully partnered with Dakcs for over a year now. We're excited for what the future holds.

Balto shows agents the best things to say, automatically scores 100% of calls, and alerts managers for coaching moments in real-time. Explore how Balto’s Real-Time Guidance Platform scales excellent conversations to your entire organization.

Schedule time for a brief demo to learn more about Balto.

Logo Lockup - Blue (2)

Real-Time Guidance

Show agents what to say, measure what’s working and scale it instantly. See how the world's leading companies use Real-Time Guidance to move their organizations forward.


Real-Time Coaching

Automatically alert managers for key coaching opportunities and allow them to coach in the second reps need it the most. Drive immediate agent improvement by coaching the right calls in real-time.

Real-Time QA

Effortlessly score 100% of calls and quickly identify where conversations go wrong. Put an end to random sampling and hours spent manually scoring calls.

Get a Glimpse of Balto

Watch this 2-minute video to get a better understanding of how Balto works and how it can help your organization.

   medal (1)medalmedal (2)Gartner cool vendor 2021


image (2)-1